| What does this Privacy Policy apply to? |
This Privacy Policy applies solely to the Social Club located at www.rockstargames.com/socialclub. This Privacy Policy does not apply to any other Rockstar Games web sites (even those that are referenced on, or linked to through, the Social Club) or websites maintained by other companies or organizations.
By using and submitting personal information to the Social Club, you signify your assent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Social Club. We reserve the right to make changes to this Privacy Policy. Please check back from time to time to ensure that you are aware of these changes. If we make a material change to this Privacy Policy, we will notify you by posting the change on the Social Club website and, if necessary, give you additional choices regarding such change. Your continued use of the Social Club will signify your acceptance of these changes. |
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| How does Rockstar Games collect information? |
In connection with its games and the Social Club, Rockstar Games collects information from you in three ways.
- When you play certain Rockstar Games (such as Grand Theft Auto IV or Midnight Club Los Angeles), information about your game play may be collected and transmitted to Rockstar Games through Xbox LIVE, PLAYSTATION®Network, or any other internet connection method using the hardware on which you play such games (collectively and individually your “Internet Connection”). Information about game play may be collected while you are offline and transmitted to Rockstar Games when you next make an Internet Connection whether or not you are currently logged into your Internet Connection from your console, handheld, computer, or other gaming platform. Rockstar Games may use such information in connection with the Social Club as set forth in this Privacy Policy whether or not you register on or use the Social Club.
- You may choose to voluntarily provide us with various personal information and non-personal information through your use of the Social Club.
- We may automatically collect certain non-personal information from you in connection with your use of the Social Club.
The Social Club uses the Microsoft Windows Live ID service, which provides authentication for online sign in, to associate your Social Club account with your Xbox LIVE Gamertag. When you sign in to The Social Club using the Windows Live ID service you will be asked to provide your e-mail address and a password to sign you in. This same Windows Live ID sign-in allows you to access many other participating Windows Live ID Web sites.
A Special Note about Member Names / Playstation IDs / XBox Live IDs
The Social Club uses the Microsoft Windows Live ID service, which provides authentication for online sign in, to associate your Social Club account with your Xbox LIVE Gamertag. When you sign in to The Social Club using the Windows Live ID service you will be asked to provide your e-mail address and a password to sign you in. This same Windows Live ID sign-in allows you to access many other participating Windows Live ID Web sites. |
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| What information does Rockstar Games collect? |
If you make an Internet Connection, Rockstar may receive information regarding your game play and console usage without any additional notice to you or actions taken by you. Rockstar will not receive personal information such as your name and address but may receive other information such as your Playstation ID or Xbox Live ID, Game achievements, Game scores and performance, Internet Protocol (IP) address, other console use information, or other information and statistics regarding your usage of the games.
When you register and use the Social Club, you may voluntarily provide, and Rockstar may collect, personal and non-personal information in the form of website registration data (name, address, email, etc), Xbox Gamertag, and other data necessary to fulfill your requests, participate in game-specific services, and participate in special services such as newsletter subscriptions, “email this page” features, technical support, demos, downloads, polls, surveys, contests, sweepstakes, or other promotions. Rockstar may also collect and display information that could indicate your presence online. Rockstar may also passively collect certain information about your use of the Social Club, such as the pages you visit and the features you use (see “Cookies” below).
A Special Note about our Message Boards and Chat Rooms
Whenever you give out personal information in public areas such as on a message board or chat room, that information can be collected and used by other people. While we strive to protect those who wish to participate in these services, we cannot guarantee the security of any information you post in these areas.
E-mail Correspondence
We may provide e-mail addresses or forms to which visitors can send us questions or comments, or which visitors can use to request customer support. In the process of receiving and responding to such requests, we may collect personal information about you, such as your e-mail address or any other personal data contained in the body of your e-mail message. By allowing you to send us these requests, we are not attempting to solicit personal information from you. We only use the information for the purpose of responding to your questions and/or comments or to provide customer support. In most cases, your message is deleted immediately after we've resolved your inquiry; however, in some instances, hard copies of your requests may be kept on file for our records or for quality control purposes. If we have actual knowledge that the person with whom we're communicating is a child, we delete the child's e-mail address and message immediately after responding. |
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| What happens if I refuse to provide my personal information? |
| Your refusal to submit personal information may limit your ability to participate in some activities on the Social Club. However, as described above, the Social Club may nonetheless post game play boards that contain certain information as a result of your use of the games. |
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| Does Rockstar Games use cookies, track IP Addresses or use other passive means to collect information? |
Rockstar Games may use cookies and similar tracking devices on the Social Club. A "cookie" is a small bit of record-keeping information that websites often store on a user's computer. Cookies generally do not include people's names, e-mail addresses, or other information that is personally identifiable; they are typically used to quickly identify a user's computer and to "remember" things about the user's visit (such as the user’s use of various features on the service). You can always disable cookies or set your browser to alert you when cookies are being sent to your computer; however, disabling cookies may affect your ability to use certain portions of the Social Club.
Rockstar Games may also keep track of your Internet Protocol (IP) and computer MAC addresses for various reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. A computer MAC address identifies one specific piece of hardware.
Other information that may be passively collected by Rockstar Games includes log files that record website activity, including how many "hits" a particular web page is getting (a.k.a. "navigational data"). These entries are generated anonymously and enable Rockstar Games to assess overall online activity and a user’s browsing habits, track interest in advertised sales, and troubleshoot technical concerns. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. |
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| Who is collecting my information and how will it be used? |
When you submit information on the Social Club, or information is automatically collected as described in this Privacy Policy, that information is received by Rockstar Games. Rockstar Games uses the submitted information to send you promotional materials, to provide you with access to our services, to fulfill product orders, and to respond to questions or technical problems. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs Members of the Social Club may be automatically entered into contests as a result of their membership and/or use of certain services. Check www.rockstargames.com/socialclub/events frequently for details regarding contests. Potential winners may be required to fill out certain documents to claim a prize and any potential winner may refuse to do so which will forfeit the prize. Check the contest rules for details.
The Social Club by its very nature is an open community where information is publicly posted for other people to see. Therefore, Rockstar Games will post certain information automatically on the Social Club in public portions of the site, such as your Screen Name/ ID/Gamertag, PLAYSTATION®Network ID, and game play statistics. However, we will not post information that we know directly and clearly identifies you (such as your real name or email address) unless you provide that information voluntarily for such use. As with other game play information services, game play and “leader” boards hosted by the Social Club may appear nested in third-party webpages via frames or widgets.
We may match information automatically collected through your use of the games with information collected through the Social Club. This combined information may then appear on public portions of the Social Club.
From time to time, Rockstar Games may employ vendors to perform services on Rockstar Games' behalf. These vendors provide internal support to Rockstar Games by operating some of the services we provide you. Although these vendors, not Rockstar Games, may collect, use or maintain the information in connection with the Social Club, Rockstar Games still requires that they adhere to Rockstar Games' stated privacy policies and that they not share your personal information with third parties. |
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| With whom does Rockstar Games share my personal information? |
| Rockstar Games does not share your personal information with any third parties, except to fulfill a request you have made such as downloading music from Amazon that you identified using the GTA IV ZiT music service. In the event we offer services or promotions where your information is separately collected and used according to the privacy policy of a third-party, we will inform you of that at the time of collection and you may elect not to participate in the service or promotion We also may share your information with third parties as required by law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability. In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event involving all or a portion of Rockstar Games, Rockstar Games' customer information may be transferred to our successor or assign. |
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| How you can control the collection, use, and/or display of data by Rockstar |
If you do not want Rockstar Games to send you communications such as newsletters or promotional offers, you may opt-out from receiving these communications at the time your personal information is collected or later by contacting us:
By phone at 646-536-2842 (in the USA)
Via email at privacypolicy@take2games.com (subject “Unsubscribe”); or,
By regular mail at Rockstar Games, Attn: Privacy Policy Administrator, 622 Broadway, New York, New York 10012.
In addition, along with every communication sent to you, Rockstar Games gives you the opportunity to discontinue receiving future communications.
If you want to delete your account registration information from the Social Club, please use these same methods to contact us and put “Account Deletion” in the subject line of your email.
If you do not want your game play information to publicly appear via the Social Club, then you should visit www.rockstargames.com/socialclub/privacy/opt and follow the instructions to opt out of our game play information services. Please note that, even if you opt-out of participation in the Social Club, your game play information may still appear on game play boards hosted by Microsoft or Sony (including copies of those boards hosted on the Social Club) and Rockstar will continue to collect and store information regarding your usage of its games for internal purposes. |
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| How do I access, change, or delete my personal information? |
| If for any reason you wish to view, correct or delete the personal information collected about you, please send an email to privacypolicy@take2games.com, or write to us at Rockstar Games, Attn: Privacy Policy Administrator, 622 Broadway, New York, New York 10012. We will review, update or remove information as appropriate. |
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| What is Rockstar Games’ policy regarding links to other sites? |
| You should be aware that while you are on the Social Club you could be directed to other sites that are beyond our control. Because we cannot guarantee that the privacy policies of these websites meet our high standards and the requirements of the ESRB Privacy Online Program, we recommend reading the privacy policy of the website you link to before you submit any of your personal information. |
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| Does Rockstar Games collect personal information from children under 13? |
| Rockstar Games does not knowingly collect personal information from children under 13 years old. We encourage parents to instruct their children to never give out their real names, addresses or phone numbers, without permission, when using the Internet. |
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| What safeguards does Rockstar Games use to protect my personal information? |
| To protect your personal information, Rockstar Games maintains reasonable safeguards to attempt to ensure the security, integrity and privacy of the information you have provided. The Social Club has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. Personal information collected by Rockstar Games is stored in secure operating environments that are not available to the public (e.g., locked rooms). To prevent unauthorized electronic access to personal information, Rockstar Games maintains information collected online behind a firewall-protected server and uses SSL encryption for purchases made through our online store. However, no system can be 100% secure and there is the possibility that despite our reasonable efforts, there could be unauthorized access to your information. By using our services, you assume this risk. |
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| Storing and/or Exporting Data to the United States |
| All data collected or received by Rockstar Games in connection with the Social Club is collected in or exported to the United States of America and stored on servers located in the United States. By using our services, you expressly consent to us exporting such data to, and storing such data in, the United States. The laws of the United States shall govern the use of such data and not the laws where you may be located. |
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| Other terms |
| Use of the games may be subject to other terms, conditions and disclosures prescribed by Rockstar, Microsoft, and/or Sony, including the Limited Software Warranty; License Agreement and Privacy Disclosure that accompanied the purchase of the game, terms and conditions that appear on the Social Club, other terms and disclosures which are made available to you by Rockstar Games, and the terms, conditions, and disclosures made available to you by Microsoft and/or Sony in connection with the use of their consoles and online services. All such terms, conditions and disclosures are incorporated by reference into this Online Privacy Statement. |
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| How do I ask a question or file a complaint? |
Any questions or complaints about this Online Privacy Statement can be resolved by contacting our Privacy Policy Administrator at 646-536-2842; via email at privacypolicy@take2games.com; or, by regular mail at Rockstar Games, Attn: Privacy Policy Administrator, 622 Broadway, New York, New York 10012.
Rockstar Games is a licensee of the ESRB's Privacy Online Program. If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact ESRB at http://www.esrb.org/privacy/contact.jsp
ESRB
Attn: Privacy Online Program
317 Madison Avenue, 22nd Floor
New York, NY 10017
212-759-0700
privacy@esrb.org
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